• Ability to direct and lead providing excellent customer service
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• Assist guests for entry and exit into the complex
• Scan tickets and greet guests
• Assist fans in locating seats, access around the complex, and provide answers for any questions when asked.
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make an unforgettable experience.
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Be knowledgeable about complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most concerts.
• Evenings & Weekend availability is needed.

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.