A Ticket Taker is a vital member of the Events Center as they are involved in direct contact with the public.  As a representative of the UPMC Events Center, a friendly greeting attached to a smiling face goes a long  way in helping our guests enjoy their visit. Assist with directions, information, and guidance in a friendly,  helpful and efficient manner. This positions reports to the Event Manager.

This role will pay an hourly wage of $12.50. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

• Provide exceptional customer service to all guests 

• Possess a positive attitude and facilitate teamwork and respect among co-workers 

• Welcome guests, provide directions and answer any questions that may arise. 

• Scan tickets and/or keep an accurate turnstile count 

• Provide assistance to patrons with special needs or wheelchair access 

• Resolve guest complaints quickly and exceed the guests’ expectations 

• Enforce building policies and event procedures 

• Assist and direct guests in a variety of situations including emergencies. 

• Hand out flyers or other promotional items 

• Other duties as assigned. Knowledge, Abilities, & Skills  

• Good communication skills  

• Prior customer experience is preferred  

• Access to reliable transportation 

• Employee must be at least 18 years old  

• Ability to work flexible shifts including nights, weekends and holidays depending on events schedule 

• Ability to effectively communicate and solve problems quickly 

Knowledge, Abilities, & Skills  

Good communication skills  

Prior customer experience is preferred  

Access to reliable transportation 

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.