This Operations Manager reports to the Director of Operations and is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the Lynnwood Event Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost-efficient program by controlling the Operations budget and performs related day to day responsibilities as required.   

Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.  

This role will pay a salary of $70,000 - $85,000 - salary commensurate with experience. 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and holidays).  

Job expires 5/31/2024

• Assists the Director of Operations in the overall daily operation and maintenance of the facilities.     
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.  
• Attends BEO, Pre-Cons, and pre-production meetings as needed.  
• Meets with guests’ onsite to ensure that their needs are met, and the equipment setup is working properly.  
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.  
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or Lynnwood Event Center standards and ensures the team adheres to the same standards.  
• Coordinate labor hours for staff and temporary workers. Report labor allocations to Director of Operations.  
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments, as necessary.   
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and company owned assets. Report any issues to Director of Operations immediately.  

• Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.  
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.  
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.  
• Develop and maintain an accurate record keeping system, including equipment maintenance and inventory logs.  
• Experience and working knowledge of scissor lifts, pallet jacks, electrical, refrigeration, and plumbing.  

• Minimum of three (3) years’ experience in an operations position in a convention center, event center, arena, performing arts center, theater or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.  
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.   
• Familiarity with OSHA requirements  
• Strong interpersonal skills required, including excellent verbal and written communication skills in the English language.  
• Self-motivated with excellent organizational skills  
• Working knowledge of audio-visual equipment  
• Proficiency with computer software and programs, including the Internet and Microsoft Office  
• Strong verbal and written communication skills in the English language.   
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays, and extended number of consecutive days.

Intellectual/Social, Physical Demands and Work Environment:   

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Intellectual/Social demands:   

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.   

Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.   

Physical demands:   

While performing the essential functions of the job, the employee constantly moves about the Facilities before/during/after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others and exchange accurate information; occasionally required to perform physical activities, such as, but not limited to, lifting heavy items (up to 40 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.   

Work environment:   

The essential functions of this position are usually performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.