Under supervision of the Assistant Director of Event Services, the Event Manager will manage and direct all building staff on every aspect of their assignment during events. From the advance planning stages, they will make business calls to client and suppliers, interact with local fire department, police department, EMS and first responders, production managers and general service contractors to ensure events run smoothly. They will act with independent and sound judgment as they analyze challenges, identify solutions, and project consequences of proposed actions, while implementing recommendations both before and during the execution of events. They are required to coordinate communication between event staff/security, operations, housekeeping, and building set up teams as required per client specs and needs. This position is responsible to ensure overall customer and lessee satisfaction is meet and exceeded throughout the process and wrap up the event with final billing and invoicing to the customer prior to closing out and forwarding to event finance division.

This role will pay a salary of $40,000 to $45,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Close on 7/1/24

• Advance, plan, service, and manage all events as assigned by the Assistant Director of ES.
• Must be extremely organized and have excellent time management skills
• Provide leadership and guidance for facility personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to the Greenville Convention Center’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels for security and guest service needs
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff before and during events
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled

Nonessential Functions:

• Experience with Social Tables and an online booking system is preferred but not required
• Experience with VMS system like Ungerboeck or Concentrics, is preferred
• Other duties and responsibilities as assigned

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.

This position also requires constant use of interpersonal skills including, but not limited to ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the center and event sites before, during and after events to service clients and supervise staff. Talking and standing for extended periods of time.

Work Environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

• One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree preferred from and accredited college/university with major coursework in facility management, hospitality management, business, or related field or experience in an associated field.
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of customer service practices
• Demonstrated familiarity with facility use contracts

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.