The Box Office Manager managers all aspects of the daily operation of the box office, processing orders and payments and providing unsurpassed customer and guest service for the Mobile Civic Center, Saenger Theatre and Mobile Convention Center. This person will oversee and manage the Box Office staff including full-time and part-time employees. Coordinate and participate in the development and administration of an annual budget. Direct the forecast of additional funds needed for staffing, equipment, materials, and supplies. The ideal candidate will have proven experience in ticketing, staff management and customer service.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This role will pay a salary of $50,000-$60,000
JOB EXPIRES 7/1/24
Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all ticketed events and issues computer access codes to facility management.
• Maintains communication with Ticketmaster for any updates and/or revisions within the set-up of the ticketing system.
• Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and
ticket inventory schedules.
• Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions.
• Process/fill approved charity tickets requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc. Supervises the Box Office staff, including interviewing, hiring, training, scheduling staff
coverage and monitoring performance.
• Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations.
• Trains the staff on proper cash handling procedures and maintain proper cash controls.
• Oversees proper balancing of daily sales for each ticket seller with regard to the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the
day.
• Opens and/or closes ticket window and sells tickets as needed.
• Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs.
• Establishes and maintains positive, effective working relationships with the promoter and other show personnel.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
• Manages internal, external and groups ticket orders, including strict limitations on
complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
• Pays close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit.
• Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests
• Works closely with the Master tenant(s) Box Office Staff
• Settles Promoter Merchandising Sales in accordance with venue policy
• Performs other duties as required.
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