The Member Experience Manager is dedicated to curating and enhancing “ClubLife” and increasing Club Member Growth. This individual is the face of the club and are responsible for sourcing, enrolling, onboarding, and connecting new Members. In addition, this role creates and hosts activities with the current Members and their guests to demonstrate Pride in Belonging.

Reports Directly To: General Manager

Day to Day

1. Lead Member Experience Team in executing Membership Experience strategic plan.
2. Create ClubLife experience according to brand standards.
3. Ensuring a vibrant and connected member community.
4. Focus on At Risk Member Intervention and increased retention practices.
5. Communicate to employees and Members consistently and concisely via all channels.
6. Execute all Member Events and Programs with member and committee feedback.
7. Onboard/ new member connect steps.
8. Create storytelling and content focused communications.

Responsible for budgeting of dues lost, resignations and downgrades

1. Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
2. .Experience of 3-5 Years in Hospitality, Customer Relations, or Marketing & Communications
3. Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising. 4.
4. Prior experience in leading a team or project to a successful outcome is preferred.
5. Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel.
6. CRM/Salesforce.