Serves as the central resource for the FT Event Manager staff and be the subject matter expert for all event execution, training, and help as needed
Supervises staff and oversees all aspects of event operational support related to large scale events
Partner with senior leadership to support hiring initiatives, engagement activities and community outreach
Serve as department lead for select meetings and trainings
Assist the DOE in the management, development, and implementation of goals, objectives, policies, and priorities of event related programs
Advance, plan, service, and supervise all assigned events
Plan, direct and evaluate the work of PT event staff
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Leads in the preparation of building to meet the requirements of upcoming events/shows
Conduct pre and post inspections of event space
Leads the organization of pre-show event financial estimates for DOE to review
Organizes the completion of post-show event settlements for DOE to review
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned