Under supervision of Director of Ticketing & Box Office Manager, responsible for ticket sales and customer service for all ticketed events at Total Mortgage Arena

This role will pay an hourly rate of $15.69

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until October 31, 2024

• Accurately operate the Ticketmaster computer ticketing system to sell tickets to any events held at the Total Mortgage Arena
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc.)
• Know and understand seating charts and configurations of Total Mortgage Arena
• Perform transactionsfor all events on the ticketing system with efficiency and accuracy
• Provide all guests with a positive first impression of the Total Mortgage Arena by offering superior, individualized customer service
• Answering incoming calls to the Box Office line and provide information regarding any and all upcoming events
• Maintain the policies of the Box Office with regard to customer service and other ticketing issues
• Perform other duties as assigned

• 1 - 2 years retail and/or customer service experience
• Must be able to work nights and weekends
• High School or general education degree
• Excellent customer service skills, an outgoing personality and a professional demeanor
• The aptitude and ability to work in a fast-paced environment
• Excellent organizational skills and basic computer skills
• Ability to speak clearly and politely on phone
• Prior Ticketmaster, Archtics and/or Box Office experience a plus
• Must be able to work flexible hours and must live locally
• Ability to work calmly in a fast paced environment
  Strong verbal communication skills in the English language (Spanish is a plus)
  
  

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.