Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under the direction of the Event Operations Manager, the Senior Event Operations Supervisor provides leadership to the Event Operations team. Responsible for scheduling, supervision and direction of all housekeeping and set-up personnel (Event Operations Supervisors and Utility Workers). This position ensures that the venue and it’s campus are clean and maintained.  Coordinate between the Event Managers and the Event Operations staff to schedule and organize the timeline of client requirements for the space contracted.

This role will pay an hourly rate between $23.75 to $25.75

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until November 26, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises Event Ops Supervisors and Utility staff.
• Oversees general cleaning of the venue and the campus.
• Oversees the set-up and breakdown of meeting space(s).
• Assists with the inventory of cleaning supplies, equipment, machines, tables, chairs, risers, etc..
• Prepares daily work task sheets and ensures that they are
• Support payroll with manager with by reviewing hourly employee and temp labor invoices to ensure billable are identified to events.
• Create bi-weekly staffing schedule and by reviewing 30 days event calendar. Adjust schedule as needed closer to the event.
• Anticipates problems and appropriate Investigates, analyzes, and resolves operational problems and complaints.
• Identifies housekeeping needs within the venue and the campus, assigns them and ensures that they are carried out
• Assists in coordinating the operations activities with other building departments and show-related
• Assists with the training of staff in specifics of the responsibilities and expectations and works with staff to develop and maintain service-oriented attitudes.
• Ensures that operations department receives pertinent information for most effective use of the facility and
• Provides clear, concise, and timely communication of directives to other
• Organize department documents in event ops folder: staffing, write-up, billable invoices, inventory, floor plans, review emails, event resumes, weekly productions reports.
• Works in conjunction with the security staff to ensure that comprehensive energy conservation and security programs are adhered to in the daily operation of the venue and the campus.
• Assists with the implementation of venue and the campus rules, regulation policies and
• Assists in the development of safety and emergency procedures for the
• Other duties and responsibilities as

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees in such as Event Ops Supervisors and Utility Workers (Clean and set ups), as well as temporary agency employees.
• Carries out supervisory responsibilities in accordance with OVG’s policies and applicable
• Assist with interviewing and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent education Some college coursework desired.
• Minimum 2 years of experience in supervising or managing a public assembly venue and the campus.
• Possess a strong working knowledge of venue and the campus housekeeping standards and practices as well as public assembly venue and the campus set-up requirements.
• Possess a strong attention to detail and the ability and initiative to maintain the venue and the campus as a first-class
• Bilingual skills in English and Spanish

SKILLS AND ABILITIES:

• Excellent organizational
• Good written, verbal, and interpersonal skills
• Strong customer service
• Ability to interact with all employees at all levels of the organization, including
• Ability to effectively supervise
• Ability to prioritize and to handle multiple projects
• Ability to read and understand all service contracts pertaining to the venue and the campus.
• Ability to supervise all levels of service personnel effectively and
• Professional presentation, appearance, and work

COMPUTER SKILLS:

• To perform this job successfully, an individual should have intermediate computer
• Experience with Microsoft

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license

PHYSICAL DEMANDS:

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Senior Event Operations Supervisor Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Operations Manager Job.
•  While performing the responsibilities of the Senior Event Operations Supervisor job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is constantly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the Senior Event Operations Supervisor, these work environment characteristics are representative of the environment the Senior Event Operations Supervisor will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Senior Event Operations Supervisor job.

The Senior Event Operations Supervisor works in indoor and outdoor work settings with mild to adverse exposure to environmental hazards. The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the venue and the campus. The noise level in the work environment is usually mild to loud.

WORK SCHEDULE:

The work schedule of this position is based on business, event operations, and project needs. Must have the ability to work long and irregular hours which will require a flexible schedule availability including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week.

DRESS CODE:

To project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.