Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The IT Intern will support our in-house IT department in a variety of areas, including new hire technology setup and onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.

This role will pay an hourly rate of $19.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until November 30, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Install, configure, and troubleshoot computer systems, hardware, and software.
• Enter, verify, and resolve data entry errors in databases, systems, and spreadsheets.
• Follow established procedures and processes for computer maintenance.
• Provide training and support to team members in the use of computer systems and software.
• Set up new employees' technology, including laptops, desktops, and mobile devices.
• Provide onboarding training on how to use the company's IT systems and applications.
• Provide technical support to employees who are having problems with their hardware or software.
• Support the company's digital signage network.
• Troubleshoot problems and ensure that the network is secure.
• Administer the company's O365 environment.
• Conduct a daily cybersecurity review of all systems, emails, and endpoints.
• Check for malware, vulnerabilities, and unauthorized access.
• Work with employees to understand their needs and then recommend solutions that meet those needs.
• Other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Actively pursuing an undergraduate or graduate degree at an accredited college or university, preferably in Business Administration, Business Technology, Information Technology, computer science, or a related field.

SKILLS AND ABILITIES:

• Knowledge of computer systems and software
• Familiarity with hardware and software installation
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills
• Able to work independently and as part of a team.
• Able to learn quickly and adapt to changing technology.
• Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.
• Exceptional verbal and written communication skills
• Excellent customer service skills over the phone, by email and in-person
• Ability to multi-task in a fast-paced, dynamic environment
• Ability to work with different cultural orientations and range of business, technology, government, and academia backgrounds.
• Great time management and project management skills
• Ability to work irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

COMPUTER & TECHNOLOGY SKILLS:

• Knowledge of Microsoft Office Suite applications (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook
• Photo editing software such as Adobe Photoshop
• Internet proficient

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the IT Intern job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the duties and responsibilities of the IT Intern job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee is required to be mobile within the Convention Center and maneuver throughout the Convention Center facility to attend meetings, briefings, and photo or video shoots. The employee must occasionally lift and/or move up to 25 pounds.

WORKING CONDITIONS:

While performing the duties and responsibilities of the IT Intern, these work environment characteristics are representative of the environment the IT Intern will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the IT Intern job. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate. Frequent computer use at a workstation. Frequent interaction with employees, clients, vendors, and the general public via email, telephone, delivery correspondence, and/or face-to-face. While maneuvering throughout facility and on the show floor, employees may be exposed to moving mechanical parts and equipment, such as forklifts and electric carts, as well as loud noises originating from the use of individual and multiple quantities of mechanical equipment. The employee is occasionally exposed to exhaust fumes and airborne particles.

DRESS CODE:

In order to project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.