Dispatcher is a part-time, hourly position that primarily works events.  Position will be responsible for dispatching and tracking incidents in assigned location during events. 

This role will pay an hourly rate between $15.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching. 

This position will remain open until November 30, 2024

• Consistently provide an experience that exceeds guests’ expectations by using good judgement and common sense without compromising facility safety and security. 
• Serves as communication liaison between departments (i.e. housekeeping, security, medical, etc.). 
• Responds to all Guest Experience staff members communications via two-way radio, phone, 24/7 mobile devices, or text. 
• Works in partnership with the venue leadership to ensure that the appropriate services are deployed to each incident.  
• Coordinates calls for service requiring timely assistance from representatives of the venue and its partners. 
• Respond to incoming guest related communication and service requests. 
• Utilizes two-way radios, computers, and incident management software to monitor and record incidents throughout each event. 
• Responds to Team Members’ inquiries regarding ballpark policies, promotions, and events. 
• Manages radio communication on Event Services, Guest Services and Engineering  
  (Operations) channels, as well as other mediums such as telephone, as well text and instant messages. 
• At the conclusion of each event, compiles and submits appropriate reports and other relevant documentation. 
• Perform other duties and responsibilities as assigned. 

• Education: High School Diploma or G.E.D.  preferred.
• At least three (3) years of customer service experience in a fast-paced environment, and able to handle a variety of customer needs in a professional manner. 
• Previous public safety or first responder radio dispatch experience is preferred. 
• Ability to use and communicate via text and instant messaging communication platforms. 
• Ability to read, understand, and communicate policies, procedures, and other stadium information. 
• Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment. 
• Strong verbal and written communication skills. 
• Basic computer skills in Microsoft Word, Excel, and Outlook. 
• Punctual and reliable attendance. 
• Be available to work a variety of shifts including: days, evenings, weekends, holidays on event days throughout the year. 
• Minimum physical requirements: able to travel to and gain access to various areas of the venue for prolonged periods of time. 
• Fluently bi-lingual in English and Spanish is a plus. 
• Possess a high degree of professionalism, integrity, discretion and accountability. 
• Professional image and demeanor. 
• Strong ability to work with others in a collaborative, positive, high performing team environment.