Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As a Public Safety Supervisor at the Miami Beach Convention Center, you will lead a dedicated team ensuring the safety and security of our guests, employees, and partners. You’ll oversee and support the security team on your shift, making sure all personnel are fulfilling their critical duties. From patrolling our expansive property and parking lots to securing entry points, you’ll be at the forefront of safeguarding every corner of the facility. This role plays a vital part in maintaining order and protection during the dynamic move-in/out of trade shows, conventions, and major events, working hands-on and through your team to create a safe and secure environment for all.

This role will pay an hourly rate between $18.90

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Dec 31, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct Shift Briefings: Lead shift briefings with staff to provide essential information about upcoming events, report any incidents, and discuss other relevant activities. Ensure that all team members are informed and prepared to effectively carry out their duties.
• Review Department Rover Checklists and Command Center Log to Address Issues: Examine Department Rover checklists and the command center log to promptly communicate any violations or potential safety concerns to the appropriate departments. Follow up to ensure that all identified issues are corrected to maintain a safe and compliant environment.
• Review Event Specifications and Ensure Task Completion: Thoroughly examine event specifications and ensure that all assigned tasks are completed accurately and on time. Coordinate with relevant teams to confirm that event requirements are met, and everything is in place for a successful event.
• Manage Building Access Key Cards: Work with the Director and Manager to oversee the issuance, distribution, and tracking of all building access key cards. Ensure that only authorized individuals receive key cards and maintain accurate records to control and monitor access to the building.
• Maintain and Control Building Access: Oversee and regulate access points to the building, ensuring that attendees, show promoters, contract partners, building contractors, exhibitors during move-in/move-out, and employees are authorized and properly monitored. Implement access control measures to maintain security and manage the flow of people entering and exiting the premises.
• Maintain and Inventory Security Equipment: Ensure that all security equipment is properly maintained and accounted for. Conduct regular inspections to verify that all equipment is functioning correctly. Report any irregularities, malfunctions, or shortages immediately to ensure the security system's integrity.
• Provide Customer Service: Deliver high-quality customer service to the public, clients, contractors, and staff. Ensure that all interactions are handled professionally, addressing inquiries, concerns, and requests promptly and efficiently.
• Ensure the Safety of Individuals and Property: Safeguard the well-being of all individuals and the security of property on the premises. Implement and enforce safety protocols to prevent accidents, theft, or any other threats, ensuring a secure environment at all times.
• Manage Unruly Individuals: Handle situations involving unruly or disruptive individuals with professionalism and composure. Use appropriate conflict resolution techniques to de-escalate situations while ensuring the safety of all parties involved.
• Complete Incident Reports: Gather relevant information regarding incidents, write a detailed report or summary of the situation, and submit the completed report to the Manager. Ensure that all pertinent details are accurately documented to support effective review and resolution.
• Understand and Be Knowledgeable About Fire Safety Systems: Possess comprehensive knowledge of the life safety fire alarm system. Be proficient in identifying and interpreting information on the fire alarm panel and fire station computer. Effectively communicate relevant details to all departments and coordinate with the Fire Department as needed.
• Report Issues to Public Safety Management: Communicate any issues or concerns to the Public Safety Manager and the Director of Public Safety & Transportation. Ensure that relevant information is conveyed promptly and accurately to facilitate effective decision-making and resolution.
• Participate in Meetings and Training: Attend scheduled meetings and training sessions, and obtain necessary certifications to ensure that knowledge and skills remain current and relevant to industry standards. Stay informed about the latest developments and best practices in the field.
• Perform Other Duties as Assigned: Execute additional tasks or responsibilities as delegated by the Manager or Director of Public Safety & Transportation. Adapt to various needs and support the team in achieving departmental goals.
• First responders: Collaborate with local law enforcement during emergencies or as needed to address the specific security needs of the facility.

SUPERVISORY RESPONSIBILITIES:

Step into a leadership role as a first-line supervisor, directly overseeing the dedicated team in the Public Safety Department. Lead by example while executing supervisory responsibilities in full compliance with Spectra’s policies and applicable laws. Take charge of resolving issues, addressing concerns, and ensuring that staff performance not only meets but exceeds organizational standards

QUALIFICATIONS:

To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High School diploma or G.E.D.; some college preferred.

At least three years in the security field required.

Minimum of one year of supervisory experience in security field required.

Security experience in a public assembly facility highly desirable.

SKILLS AND ABILITIES:

Proficient in all phases of Security Control Systems and security related investigations; to include fire safety procedures, bomb threats and evacuation in the event of an emergency.

Is knowledgeable of the duties and the responsibilities of security operations.

Pass background check and ability to qualify under existing State security licensing guidelines.

Demonstrated the ability to work with minimal supervision.

Demonstrate strong customer service skills.

Good written, verbal and interpersonal skills are required; also possess the ability to interact with all levels of staff including management.

Ability to work irregular hours including, morning, night and overnight shifts, overtime hours (as needed), weekends and holidays.

Exemplifies a professional demeanor, polished appearance, and a strong work ethic.

COMPUTER SKILLS:

To perform this job successfully, the incumbent must possess computer skills; proficiency in Microsoft Office and Outlook is preferred; as well as familiarity with office equipment.

CERTIFICATES, LICENSES, REGISTRATIONS:

Florida Class D license required.

Valid driver’s license required.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Public Safety Supervisor position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Public Safety Supervisor position.

While performing the duties of the Public Safety Supervisor, the employee must be able to communicate effectively, both verbally and in writing. The role frequently involves sitting, using hands and fingers to handle or feel objects, and requires frequent standing, walking, reaching with arms and hands. The position may also involve climbing, balancing, stooping, kneeling, crouching, or crawling as necessary to fulfill job responsibilities. Specific vision abilities required include close vision, necessary for monitoring surveillance systems and reading detailed reports. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will require a considerable amount of walking, climbing, stooping, and possibly heavy lifting.
This position requires work in both indoor and outdoor settings, and in inclement weather.

It also may be subjected to adverse conditions, including physical contact from hostile individuals.

WORKING CONDITIONS:

While performing the responsibilities of the Public Safety Supervisor, these work environment characteristics are representative of the environment the Public Safety Supervisor will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Public Safety Supervisor Job.

The Public Safety Supervisor works in indoor and outdoor work settings with mild to adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud.

This job description is intended to outline the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The duties and responsibilities may be modified at any time based on business needs or at the company's discretion, with or without prior notice.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.