The Coachella Valley Firebirds are looking for an energetic, self-motivated person who is extremely proficient in customer service, retention and has a passion for sports and ticket sales. This position will also provide support to the Coachella Valley Firebirds ticket sales team by performing vital day-to-day functions, as assigned, for continued growth. Ultimately the Service Executive will be responsible for managing the day-to-day tasks of season ticket accounts by renewing and increasing that portfolio by providing a service level that is of the highest standard. Under general direction and supervision, this position is proactively and aggressively generating new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals through each Season Ticket Member.

This role will pay an hourly wage of $26.44 to $28 per hour. This role is also eligible for sales commission. 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Dec 31, 2024.

Essential Duties & Responsibilities:

• Retention and auto-renewal of Coachella Valley Firebirds Season Ticket Members
• Shares information to all Season Ticket Members via email and text such as events, schedule, reports, benefits, roster changes, promotions, renewals, payments, other updates, etc.
• Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits
• Responds to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
• Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
• Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
• Aggressive prospecting in order to generate new business relationships
• Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals
• Take part in department-wide outbound call Sales & Service campaigns
• Other duties as assigned by the Sr. Manager of Ticket Sales & Service and other sales managers
• Meet or exceed weekly, monthly, and annual sales goals and activity requirements
• Work all Coachella Valley Firebird home and potential playoff games

Qualifications

• 1+ years sales/service experience in the hospitality/sports/entertainment industry preferred
• Bachelor’s degree or equivalent experience
• Strong verbal and written communication skills
• Ability to write reports and business correspondence
• Highly organized with good coordinating/project management skills and ability to meet tight deadlines and work in a high-pressure environment
• Ability to analyze problems involving many variables
• Proficient in MS Office with Salesforce or similar CRM experience - Ticketmaster platform experience preferred - Archtics
• High level of demonstrated professionalism, integrity and ability to maintain sensitive information and appropriate decorum
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
• Competitive, self-motivated and creative-thinking skills and a team-first attitude
• Ability to work flexible hours including evenings, weekends, and holidays

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building