Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Peak is hiring a Concessions Manager to join our Team.

The Concessions Manager manages and understands concessions operations including inventory controls, product ordering, training new employees, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, event planning support, and any other tasks assigned by the General Manager. 

The Concessions Manager must provide a high level of operation oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Dept.

The Concessions Manager will actively supervise, coach, counsel, direct, and train Concession Attendants in meeting company quality standards, and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.

The Concessions Manager will provide oversight and resolution responsibility for employee performance issues in collaboration with the Senior Concessions Manager and/or GM. The employee must maintain excellent attendance and be available to work a variable operation-driven schedule including evenings and weekends.  Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required. 

This role pays a yearly salary of $65,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024

Responsibilities:

• The Concession Manager will recruit, induct, retain and develop staff to enhance the values of customer service.
  
• Actively supervise, coach, counsel, direct, and train Concession Attendants in meeting company quality standards.
• Manage daily bar operations for the Edge by Peak. Oversee multiple bars in a high-volume environment.
• Facilitate Peak Events setup and breakdown in association with the Peak Event Venue Management Team.
• Work in concert with Edge operators in daily day to day business.
• Maintain positive customer relationships, processing complaints, and responding to customer needs.
• Manage policies, targets, and KPIs.
• Maintain all service equipment and flagging issues as necessary.
• Understand all aspects of ordering, food, and beverage inventory and complete in a timely manner under direction of Beverage Director and GM.
• Coordinate with Marketing on Special Beverage offerings and brand activations.
• Ensure compliance with federal, state, and local food sanitation and safety regulations.
• Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.

Qualifications:

• Minimum 3-5 year of experience in a food and beverage management position, preferably in concessions environment, and/or bar management. 
• Stadium, arena and/or concert venue experience a plus
• Knowledge of Micros POS is a plus.
• Exceptional organizational, leadership, problem-solving, and communication skills
• Excellent customer service skills
• Furniture moving and organizing.
• Must be able to lift at least 50 pounds.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.