Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under the direction of the Director of Event Services, the Event Operations Manager provides leadership to the Event Operations team. Responsible for scheduling and supervision of all building housekeeping, event set-up, groundskeeping team members, and department contractors for the MBCC campus.  The incumbent also ensures that the building is kept in a clean and orderly manner as well as effective coordination with the department team members to carry out efficiently all client requirements.

This role pays a yearly salary of $57,000 to $67,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Dec 31, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists the Director of Event Services in directing, supervising, and scheduling all aspects of event services operations, building and grounds; custodial services, and event set ups for the MBCC and campus operations.
• Interfaces with Event Managers and other internal departments/partners in a variety of settings (i.e., planning meetings, daily room checks).
• Responds to event managers’ requests to provide staffing schedules, event estimates and operational plans, such as event space refresh schedules, space equipment resets and breakdowns.
• Supervises equipment storage, organization and cleanliness of storage rooms and service corridors.
• Maintains equipment and supplies inventory.
• Conduct meetings prior to each shift to review and/or distribute work assignments.
• Prepares daily work orders for all Event Operations Supervisors and ensures that they are completed.
• Maintain employee paperwork including attendance, payroll, disciplinary procedures, etc.
• Coordinate regular maintenance for all MBCC Campus event operations equipment.
• Maintain & schedule preventive maintenance program of all event operations equipment and back of the house corridors.
• Develop, maintain, and manage operating procedures for setup, groundskeeping and housekeeping.
• Generate labor estimates and submit invoices for event settlement.
• Work in collaboration with the Director of Event Services on operating and capital budget.
• Manages service contractors for Event Operations equipment and supplies.
• Schedules various trainings for event operations staff to improve efficiencies.
• Responsible for maintaining and educating staff on the Master Material Safety Data Sheet log in the building.
• Additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees in the Event Operations Department to include Supervisors, FT & PT Utility Workers (Housekeeping, Event set ups and groundskeeping), as well as temporary agency workers.
• Carries out supervisory responsibilities in accordance with OVG policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent education required. Some college coursework desired.
• Minimum 3-5 years of experience in supervising or managing a public assembly facility.
• This role is heavily focused on event set-up. Previous set-up experience is highly desired.
• Possess a strong working knowledge of facility housekeeping standards and practices as well as public assembly facility set-up requirements.
• Possess a strong attention to detail and the ability and initiative to maintain the facility as a first-class facility.

SKILLS AND ABILITIES:

• Bilingual (English/ Spanish) highly preferred
• Excellent organizational skills.
• Good written, verbal, and interpersonal skills required.
• Strong customer service skills.
• Ability to interact with employees at all levels in the company, including management.
• Ability to effectively supervise staff.
• Ability to prioritize and to handle multiple projects simultaneously.
• Ability to read and understand all service contracts pertaining to the facility.
• Ability to work long, often irregular hours, including nights, weekends, and holidays.
• Ability to supervise all levels of service personnel effectively and efficiently.
• Professional presentation, appearance, and work ethic.

COMPUTER SKILLS:

• To perform this job successfully, an individual should have intermediate computer knowledge.
• Experience with Microsoft Suite.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license required.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Operations Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Operations Manager Job.

While performing the responsibilities of the Operations Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is constantly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the Event Operations Manager, these work environment characteristics are representative of the environment the Event Operations Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Event Operations Manager job.  The Event Operations Manager works in indoor and outdoor work settings with mild to adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud.

WORK SCHEDULE:

The work schedule for this position will be event-based, requiring flexibility to work weekends, holidays, and shifts as determined by event needs. While the position generally involves a 5-day work week, the schedule may vary according to the requirements of specific events, projects, or community needs. This role is in-person at the Miami Beach Convention Center, though exceptions or modifications to in-person requirements may be considered with senior leadership approval. The individual must be available to work long and irregular hours, including days, evenings, weekends, and holidays, and be prepared for occasional travel as needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.