Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Business Relationship Manager (BRM) acts as the strategic interface between the IT department and OVG’s business units, ensuring that technology solutions, services, and support align with business needs and objectives. The BRM works to understand business requirements, serves as an advocate for the IT department and their assigned business units, and ensures that technology solutions contribute to the success of the organization. This role is crucial in fostering a productive partnership between IT and the business, enabling the organization to identify and leverage technology effectively to achieve its goals. This role will focus on the Finance, HR, and Legal functions and related technologies, and will be a critical member of the team managing the rollout of a new HCM solution.

This role will pay a salary of $137,000 to $156,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Strategic Partnership:

• Serve as the primary point of contact between IT and assigned business units
• Develop and maintain a deep understanding of the business units’ strategies, objectives, and challenges
• Advocate for the business units’ needs to ensure alignment with overall technology strategies
• Facilitate regular communication and collaboration between IT and business leaders to foster a strong partnership
• Work across the IT and business teams to ensure that technology solutions are effectively implemented and adopted by the business

Project & Demand Management:

• Identify and assess technology needs and opportunities, then develop technology roadmaps that align with the business units’ strategic goals
• Manage the prioritization of technology projects, ensuring that resources are allocated to initiatives that deliver the highest value to the business
• Oversee the delivery of IT projects, ensuring they meet business requirements, timelines, and budgets
• Create, communicate, and execute project plans and revise as appropriate to meet changing needs and requirements with a focus on optimizing risk vs. delivery
• Monitor the performance and effectiveness of technical and operational solutions, ensuring they meet the needs of the business
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Relationship Management:

• Build and maintain strong, trust-based relationships with key business stakeholders
• Act as a trusted advisor, offering insights and recommendations on how technology can drive business success
• Facilitate feedback loops between business units and IT to continuously improve services and solutions
• Drive change management efforts to ensure successful adoption of new technologies and processes
• Assists in the resolution of issues, escalating when necessary to ensure that business operations are not disrupted

Financial and Performance Management:

• Assist in the development of technology budgets for business units that are aligned with business needs and strategic goals
• Monitor technology spending and ensure cost-effective delivery of technology services
• Track and report on the performance of technology services, projects, and initiatives against agreed-upon KPIs and SLAs

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Minimum of 5 years of experience in IT business relationship management, IT project management, or a related role
• Proven experience in managing relationships between IT and business units
• Strong understanding of IT infrastructure, software development, and business processes
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to translate business needs into IT requirements, and vice versa
• Ability to present technical and functional information concisely that explains the issues at hand, including options for the team to discuss for problem resolution
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Familiarity with IT service management (ITSM) frameworks, such as ITIL
• Experience with change management and business process improvement.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.