Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Operations will manage every aspect of events and operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between every department and delegate assignments; be responsible for and ensure overall upkeep of facility. Position will manage operations budget and coordinate / recommend capital improvement projects.

This role pays a yearly salary of $75,000 to $85,000 and is bonus eligible.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 2, 2025.

• Manage and develop operating procedures that conform to corporate standards specific to the operations department at Enmarket Arena and Johnny Mercer Theatre.
• Oversee day-to-day building operations, maintenance, special projects. Plans and coordinates a variety of facility set-ups including (ECHL) ice hockey games, basketball, volleyball, family shows, concerts, sports and trade show configurations.
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
• Train all employees in fire/life safety and emergency procedures.
• Oversee all purchases of safety equipment, housekeeping and operational supplies for third party vendors. 

• Present operations department reviews in weekly staff
• Develop and maintain working relationships with all departments.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. 

• Maintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed and schedules services required.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
• Plan, budget, and schedule facility’s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Oversee all Full time, part time and third-party staff.
• Oversee and monitor changeover and housekeeping crews, provide team support as required. Ensuring proper scheduling of third-party employees, changeovers and event days 

• Assist the event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Investigate, analyze, and resolve operational problems and complaints.
• Act as liaison between clients and facility contractors as needed.
• Inspect conversions, construction, and installation progress to ensure required specifications are met. 

• Deliver timely and accurate information to operations staff for proper setup and breakdown of facility. 

• Troubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment. 

• Oversee all production equipment, including maintenance and repair as necessary 

• Ensure preventative maintenance of retractable seating, permanent seating and temporary seating. 

• Oversee event load ins and load outs that are typically early in the mornings and/or late into the late evenings. 

• Receives and responds to requests from tenants or refers them to the VP of Events and Operations. 

• Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility.
• Other duties and responsibilities as assigned. 

• Bachelor’s/Technical degree from an accredited college/university/school 

• Minimum five to seven (5/7) years’ experience in Arena/Entertainment Venue Experience and facility and operations
• Minimum of five (5) years’ experience supervising/training personnel.
• Related experience and/or training in the public assembly industry in a supervisory or management position 

• Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days. 

• Knowledge of budget preparation and
• Experience managing and training a team.
• Proficient knowledge of Windows and Microsoft Office software, standard office equipment including copier and fax machine.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Knowledge in a hockey facility required, including Zamboni and ice edger. Possess a demonstrated knowledge of NHL/AHL/ECHL standard rules, regulations, policies, and procedures.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices
• Production experience involving concert set up, basketball, hockey, special events preferred.
• Experience in contract negotiations, budget preparation, contracts, and purchasing procedures.
• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Ability to follow oral and written instructions and communicate effectively with other in both oral and written form.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work effectively under pressure and/or stringent schedule and produce accurate results.
• Be licensed and insured to operate a motor vehicle in the United States.
• Occasional travel may be required

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.