Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Steven Tanger Center.  Crowd Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met. 

This role will pay an hourly rate of $15.00.  

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.
• Ensure that all guests adhere to the entry screening procedures.
• Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.
• Accurately complete all necessary documentation, including incident and misconduct reports.
• Ensure compliance of outside food/beverage and camera building policies.
• Monitor guest conduct and aid guests when necessary.
• Perform crowd control management functions.  Lead initiatives to de-escalate inappropriate behavior effectively.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Perform other duties and responsibilities as assigned.

• High School diploma or GED.
• 1 year of related customer service experience.
• Ability to follow procedures and safety standards as directed.
• Ability to work independently and remain flexible in role.
• Exceptional customer service skills—outgoing and friendly personality required.
• Ability to work a flexible work schedule including days, nights, weekends and holidays.
• Ability to walk and stand for the entire shift.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.