Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position reports directly to the Director of Human Resources and will serve as a strategic business partner to the OVG leadership team at McCormick Place, for food services and hospitality employees. Responsible for building continuity and consistent human resources practices within MPC.  Under the direction of the HRD and assistant HRD, the HR Manager will collaborate with the Corporate People Operations team to support in the areas of Collective Bargaining, employee relations, talent acquisitions, benefits and training as needed.

This role will pay an annual salary of $70,000-$80,000. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 11, 2025.

• Acts as a liaison between OVG’s Corporate People Operations team and the venues’ management teams, to facilitate a consistent and unified human resources department.
• Effectively communicate and follow established OVG-Hospitality Human Resources policies, procedures to assure compliance with legal requirements and government reporting regulations affecting the human resource’s function.
• Ensure federal, state and local regulatory compliance, including wage and hour regulations, FMLA, HIPPA, FLSA, alcohol service permit compliance, I-9 tracking, etc.
• Effectively communicate and follow the Collective Bargaining Agreement; inclusive of assisting/responding to grievances and arbitrations: Identifies areas associated with grievances requiring additional investigation for closure.
• Oversee the implementation of Human Resources Programs, (i.e., Benefits, HRIS Systems, and Talent Acquisition, On-Boarding).
• Conducts investigations when employee complaints/concerns are brought forth in conjunction with/and provides follow-up to Asst. HR Director.
• Follows OVG’s human resources policies to assure compliance with legal requirements and government reporting regulations affecting the human resource’s function.
• Ensure federal, state and local regulatory compliance, including wage and hour regulations, FMLA, HIPPA, FLSA, alcohol service permit compliance, I-9 tracking, etc.
• Assist in recruiting efforts to establish staffing levels, developing recruitment sources, holding job fairs, and handling postings. Assist with screening, interviewing, selection, onboarding-orientation, training and retention process.
• Provides ongoing support to managers and supervisors on meeting responsibilities as defined under CBA, and coordinate strategies for resolving employee relations issues such as but not limited to performance management, corrective action/discipline, workplace climate, and other related areas.
• Ensuring legal, regulatory, policy and collective bargaining agreement requirements are met to minimize liability exposure for the organization.
• Monitors complaint and grievance process to ensure compliance with timelines and response requirements, under the general direction of the Director of Human Resources, may assist in the formulation of negotiated settlement agreements related to complaints and grievances. 
• Support managers with all employee relations issues including performance evaluation, disciplinary action, conflict resolution and succession planning.
• Be thoroughly familiar with company policies and procedures/work rules and assist in the implementation and interpretation of these policies, procedures and practices.

• Exercises tact and diplomacy in dealing with sensitive, complex and confidential personnel issues.
• Communicates tactfully and effectively, both verbally and in writing.
• Knowledge of principles, procedures, legal compliance requirements, and best practices for personnel recruitment, selection, training, compensation and benefits, conflict resolution and HRIS applications.
• Knowledge of general business and management principles involved in strategic planning, resource allocation, human resources modeling, and coordination of people and resources.
• Must be able to develop constructive, positive and cooperative working relationships with others and maintain them over time.
• Knowledge of payroll and personnel record keeping regulations, principles and best practices.
• Ability to adhere to highest standards of professionalism, discretion and confidentiality.
• Strong working knowledge of Human Resource Information Systems (HRIS) applications.
• Working knowledge of federal, state and local employment/labor laws and regulations.
• Intermediate to Advanced proficiency using Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Solid organizational skills; ability to prioritize multiple tasks; project management skills.
• Ability to represent oneself and the company in a professional and positive manner in all situations.
• Working knowledge of HR best practices, including industry-specific HR best practices.
• Versed in proper office/organizational/business etiquette.
• Bachelor of Arts / Sciences degree in Human Resources, Business Administration, related major or equivalent experience (preferred).
• Minimum 5 years diversified HR experience.
• Specialized professional training a plus (PHR or SPHR preferred).
• 2+ years of people management.
• Union Experience preferred.
• Experience in live events preferred.
• Bilingual a plus.
• While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.
• Employee will occasionally move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients.
• Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.
• Employee may occasionally be required due to business demands and event operations to lift and/or move up to 15 pounds.
• The duties of this position are performed primarily indoors in an office environment.
• The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.
• Large crowds are present during events.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.