Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Premium Services plays a critical leadership role in delivering an exceptional fan and guest experience within the premium areas of the venue, including suites, clubs, and VIP spaces. This position is responsible for elevating the standard of hospitality and creating memorable, high-touch experiences that drive satisfaction, loyalty, and long-term engagement with our premium and corporate clientele.

With a deep focus on service excellence, the Director will lead all aspects of premium operations—overseeing a team of full-time, part-time, and management-level staff. This includes ensuring compliance with labor laws, food safety and sanitation regulations, and alcohol service standards. The Director fosters a culture of hospitality by actively training, coaching, and mentoring team members to deliver personalized, anticipatory service in a fast-paced, high-profile environment.

This individual will also serve as a key liaison to our premium guests, cultivating authentic relationships that support retention, renewals, and ongoing revenue growth. A strong, visible leader, the Director will independently manage employee relations and champion a positive, collaborative workplace culture aligned with company values.

This is a pivotal role for the success of the venue’s food and beverage program. The ideal candidate brings exceptional interpersonal skills, polished professionalism, a proactive mindset, and a passion for guest experience. Open availability—including evenings, weekends, and event-based scheduling—is required.

This role will pay an annual salary of $100,000-$115,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 18, 2025.

• Support the overall effective management of premium food and beverage operations, ensuring alignment with service excellence and profitability goals.
• Ensure full compliance with all alcohol service regulations; monitor service throughout events and immediately report any issues or violations.
• Assist in the execution of catered events from setup through breakdown, managing communication and coordination among hourly team members, culinary staff, and guests.
• Maintain the legal, professional, and efficient operation of all premium service areas to support a best-in-class guest experience.
• Generate, review, and analyze financial reports including budgets, forecasts, revenue trends, disbursements, capital investments, labor and product costs, wage and salary controls, and P&L statements.
• Collaborate with the General Manager and Corporate People & Culture team on employee relations matters, including conflict resolution, coaching, and performance management.
• Draft, revise, and implement policies and procedures specific to the Premium Services department to drive consistency and quality.
• Review supplier agreements and work closely with the General Manager and Corporate Purchasing team to finalize contracts and procurement.
• Oversee scheduling and labor planning to optimize staffing across all premium service touchpoints.
• Partner with the General Manager to analyze ticket sales, anticipate staffing needs, evaluate market demographics, and project optimal point-of-sale to guest ratios.
• Analyze historical sales and purchasing data to identify trends and ensure accurate cost-of-goods tracking and inventory control.
• Manage and maintain the point-of-sale (POS) system to ensure accurate financial reporting, accountability, and real-time inventory monitoring by location.
• Provide direction and mentorship to staff, supporting their development and achievement of departmental goals.
• Conduct regular inspections to uphold the highest standards of service, cleanliness, and presentation in all premium areas.
• Accurately prepare and submit reports on time, with particular attention to payroll and tip reporting accuracy.
• Offer clear communication, support, and guidance to team members to ensure operational excellence and a positive working environment.
• Perform additional duties and responsibilities as assigned to support the overall success of the venue and premium service experience.

• BA or BS with hospitality major or similiar major preferred.
• Minimum 5-7 years of management experience in the food-related or concessions industry, premium services experience highly preferred.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess a valid Food Handlers certificate and Alcohol Service Permit if required by the provincial government.
• Familiar with inventory cost control and menu planning.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.