Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The People & Culture Manager is responsible for managing a broad scope of human resources functions for venue management and hospitality employees at Moody Center, as well as directly managing interns. This position will serve as a strategic partner to the venue and hospitality teams and leaders. As a member of the People & Culture team, this position will play a vital role in fostering a positive workplace culture where our Moody Center values are upheld and celebrated.

This role pays an annual salary of $65,000-$75,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 1, 2025.

• Manage a broad scope of HR areas including but not limited to: hiring and recruiting, onboarding, employee relations issues, compliance, separations, time-keeping systems, temporary labor solutions, employee recognition and engagement, and payroll review.
• Serve as an extension of the OVG Corporate People & Culture team, advocating and educating for consistent and best practice policies and practices and sharing insights and knowledge.
• Effectively communicate and follow established OVG Hospitality and venue management HR policies, procedures to assure compliance with legal requirements and government reporting regulations affecting the human resource’s function.
• Manage full-time and part-time recruiting for Venue and Hospitality units of Moody Center, including ensuring accurate job descriptions, job postings, equitable and appropriate pay structures, and giving guidance to hiring managers with the intent of achieving consistency and equity in hiring processes.
• Manage ABIMM timekeeping and scheduling software for venue team ensuring functionality, efficiency, and data integrity. Ensure data integrity of other HRIS systems as well.
• Serve as HR Manager On Duty (MOD) for assigned events to provide sound HR guidance to managers/leaders as employee-related issues arise on event day.
• Assume HR responsibilities as outlined in emergency planning from Security team.
• Ensure Moody Center and OVG Hospitality are in compliance with all OVG policies and regulations pertinent to human resources functions
• Directly supervise interns/part-time People & Culture team members
• Manage annual required compliance training for part-time and full-time employees.
• Conducts investigations when employee complaints/concerns are brought forth in conjunction with/and provides follow-up to Director of People & Culture.
• Be thoroughly familiar with company policies and procedures/work rules and assist in the implementation and interpretation of these policies, procedures and practices.
• Develop key relationships with temporary staffing agencies to ensure Moody Center has access to all necessary labor.
• Support managers with employee relations issues including performance evaluation, disciplinary action, conflict resolution and succession planning.
• Manage and continuously enhance the Moody Center internship program including programming events and sessions, ensure proper communication, identify opportunities to aid in their professional development, and ensure managers are providing the best possible experience for the interns.
• Manage full process for on-site job fairs including: budget, planning, executing, and continuously improving job fairs. Collaborate with the Community Relations Manager for off-site job fairs.
• Maintain or established relationships with universities in the area to develop diverse pipelines of talent,
• Serve as committee leader for employee engagement and employee recognition events ensuring a cohesive team environment at Moody Center. Proactively engage with staff as a way to build rapport and understand needs.
• Develop and deliver materials and training to new and existing staff, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth.
• Participates in other duties and special projects as assigned.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, exposure to loud music, extensive walking through the building.

• Bachelor’s degree from an accredited four-year college or university, and 5+ years related experience in Human Resources functions. Relevant education may be substituted for experience.
• Current Human Resources Certification (PHR, SHRM-CP, etc.)
• Experience in live events, sports, stadiums or arenas, is preferred.
• Experience administering broad HR functions such as employee relations, hiring and recruiting, payroll, employee engagement, compliance, onboarding, etc.
• Knowledge of principles, procedures, legal compliance requirements, and best practices for personnel recruitment, selection, training, compensation and benefits, conflict resolution and HRIS applications.
• Must be able to develop constructive, positive and cooperative working relationships with others and maintain them over time.
• Experience supporting large workforce of part-time and full-time employees in a fast paced work environment.
• Ability to handle high volume of tasks and meet deadlines.
• Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays as required.
• Team player with strong interpersonal and communication skills with an ability to interact effectively with diverse client groups.
• Excellent organization skills.
• Demonstrated knowledge of basic best practices in human resources.
• Strong working knowledge of Windows-based software applications.
• Experience in decision making that is generally governed by laws, policies, and guided by policy is preferred.
• Knowledge of payroll and personnel record keeping regulations, principles and best practices.
• Ability to adhere to highest standards of professionalism, discretion and confidentiality.
• Strong working knowledge of Human Resource Information Systems (HRIS) applications.
• Working knowledge of federal, state and local employment/labor laws and regulations.
• Intermediate to Advanced proficiency using Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Solid organizational skills; ability to prioritize multiple tasks; project management skills.
• Working knowledge of HR best practices, including industry-specific HR best practices.
• Employee must frequently communicate via telephone, email and in-person with others and exchange accurate information.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.