Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Premium Services position will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of the premium services operations; including Clubs, Suites, Catering, Culinary and all other pertinent areas of Premium Services. You will play a critical leadership role in delivering an exceptional member, fan and guest experience within the premium areas of the venue, including suites, clubs, and VIP spaces, and a private year round social club. This position is responsible for elevating the standard of hospitality and creating memorable, high-touch experiences that drive satisfaction, loyalty, and long-term engagement with our premium, corporate and membership clientele.

This role will pay an annual salary of $80,000-$90,000 and is bonus eligible. 

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 15, 2025.

• Manage daily a la carte operations in an upscale dining atmosphere.

• Work collaboratively with Executive Chef and Executive Sous Chef to maintain high standards of excellence and creativity.

• Work collaboratively with Membership Sales, Membership Experience and Event Sales Director to assure we hit Social Club targets in revenue, membership adds and membership attrition.

• With a deep focus on service excellence, the Director will lead all aspects of premium operations—overseeing a team of full-time, part-time, and management-level staff on event days.

• Responsible for daily operations of the Social Club, overseeing the a la carte restaurant, member programming calendar, and sales team.

• This includes ensuring compliance with labor laws, food safety and sanitation regulation, and alcohol service standards.

• The Director fosters a culture of hospitality by actively training, coaching, and mentoring team members to deliver personalized, anticipatory service in a fast-paced, high-profile environment.

• This individual will also serve as a key liaison to our premium guests and Social Club Members, cultivating authentic relationships that support retention, renewals, and ongoing revenue growth.

• A strong, visible leader, the Director will independently manage employee relations and champion a positive, collaborative workplace culture aligned with company values.

• Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensuring that all financial reporting is accurate.
• Provide leadership, coaching and mentorship to a staff responsible for executing the premium team business plan.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Maintain management staff and ensure proper hiring and promoting of associates per OVG Hospitality Standards.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
• Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service.
• Lead and grow new business for non eventday catering.
• This is a pivotal role for the success of the venue’s food and beverage program.
• The ideal candidate brings exceptional interpersonal skills, polished professionalism, a proactive mindset, and a passion for guest experience.
• Open availability—including evenings, weekends, and event-based scheduling—is required.
• Perform other related duties, tasks and responsibilities as required.

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• The ideal candidate will have a Bachelor’s Degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for either a sports and entertainment venue or hotel property.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is preferred
• Proficiency in Microsoft Office.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.