Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are seeking a dynamic and experienced Human Resources Manager to join our team in a leadership capacity. The ideal candidate is a proactive and strategic HR professional who will lead and oversee key HR functions including talent acquisition, employee relations, performance management, HR compliance, policy development, and payroll oversight. This role will be instrumental in fostering a positive workplace culture, ensuring compliance with Canadian labour laws, and supporting organizational growth. This position will be the HR lead for the Hospitality team of OVG at FirstOntario Centre, working closely with the Hospitality GM and partnering with the Venue HR management team as needed.

The Human Resources Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.

This role pays an annual salary of $75,000-$85,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 12, 2025.

• Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
• Respond to and resolve employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources
• Conduct investigations and prepare relevant documentation, partnering with Security, Audit, and Employment Legal as appropriate.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion
• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee
• Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk
• Develop position statements in response to local, Provincial or federal labour complaints, charges, audits and other legal matters. May represent the company for unemployment claims and appeals
• Monitor and ensure compliance with all applicable Canadian federal and provincial labour laws (e.g., ESA, OHSA, Human Rights Code)
• Lead HR projects and initiatives that drive employee engagement, retention, and organizational effectiveness
• Escalate higher level HR issues to the Regional HRBP for OVG360, for counsel, guidance and awareness
• Lead end-to-end recruitment and staffing strategies to attract top talent, including workforce planning, job postings, screening, interviewing, and offer management
• Oversee the onboarding and orientation process to ensure a seamless transition for new employees and alignment with company culture and values
• Scheduling and Roster Management: Support department management with tools for scheduling for 500+ employees, coordinate staffing for events and conducting adjustment as needed
• Uniform Management: Support Department Managers with uniform distribution and compliance
• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

• Established working knowledge of all aspects of human resources, including but not limited to compensation, benefits, employee relations and labour relations, talent acquisition, leadership development, talent management, training and organizational development, change management, and organizational dynamics
• Proficiency in compliance, specifically Ontario provincial labour laws, and other regulations relevant to the business environment
• Should exhibit the ability and personal accountability to effectively network and navigate through organizational relationships and work in a matrixed environment
• Work independently to analyze data and provide management with constructive recommendations
• Has experience in public speaking and delivering presentations to different audiences
• 5+ years of experience in HR generalist or related experience
• Proficiency in ADP WorkforceNow and Microsoft Office Suite
• Bachelor’s degree in human resources, Business Administration, or a related field preferred
• CHRP or CHRL designation (or in progress) is preferred

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.