Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Here at the Cross Insurance Arena the Assistant Operations Manager will report to the Operations Director and is responsible to manage, supervise and coordinate the maintenance and operations of Cross Insurance Arena facilities, equipment, and grounds for the Arena; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for Cross Insurance Arena.

This role pays an annual salary of $44,750-$52,500

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 3, 2025.

• Assist management responsibility for all services and activities involved in the maintenance and operations of Cross Insurance Arena including, electrical, mechanical, plumbing equipment, custodial services, and grounds keeping.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
• Schedule all operations staff for events, changeovers and day crew.
• Assist team with planning, organizing and executing concerts and daily activities.
• Select, train, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Provide responsible staff assistance to the arena director; prepare and present staff reports and other related correspondence.
• Maintain knowledge of changes in pertinent federal, State and local regulations.
• Verify the processing of employee time sheets/time clock and accounts for labor, material and utility costs by event and cost category.
• Attends internal meetings representing the operations department and represents the facility at external meetings as deemed necessary.
• Develops and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
• Interpret and apply administrative and departmental policies and procedures.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Perform related duties and responsibilities as required

• Computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and Internet software
• Associate or higher degree in business, engineering or related field from an accredited four-year college or university; or any additional related experience
• Four years of increasingly responsible experience in building maintenance of a public assembly facility or related forum
• Experience with Change-overs both ice and basketball
• Hockey and other ice event knowledge
• Zamboni knowledge helpful
• Valid Driver’s License required

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.