Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Event Manager at the Miami Beach Convention Center (MBCC) and its Campus is the nucleus of every event responsible for planning, coordinating, and executing all aspects of event delivery. As the primary liaison between clients, internal MBCC teams, contract partners, Greater Miami Convention & Visitors Bureau (GMCVB), and other key internal/external stakeholders, the Event Manager ensures every detail is executed with precision, professionalism, efficiency and outstanding guest service.

Rooted in a hospitality-first philosophy, this role champions the MBCC’s commitment to excellence in customer service and venue management ensuring exceptional events and memorable experiences for all guests. Responsibilities include adherence to the event planning guide, event license agreement, and managing the full event lifecycle—from pre-event planning through post-event analysis. The role drives key initiatives in sustainability, revenue growth, and continuous improvement, while exemplifying hospitality-based service standards and maintaining a visible, responsive presence throughout each event.

This role pays an annual salary of $68,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 10, 2025.

Client Engagement & Event Planning

• Serve as the primary point of contact for assigned MBCC and MBCC Campus events.
• Coordinate and conduct pre-planning site visits with clients and key stakeholders
• Facilitate pre-conference (pre-con) meetings and post-event debriefs to communicate event objectives, logistics, and feedback.
• Lead clients in interpreting and complying with Event License Agreements (ELA), venue policies, Event Planning Guide (EPG), and event best practices.
• Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues.
• Support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition/turnover from sales to event manager in order to maintain continuity and client confidence.
• Proactively identify upsell opportunities (e.g. F&B, AV, IT/tech, Digital, Event Branding, Equipment & Services) to elevate the event experience and generate additional revenue, while remaining mindful of client cost efficiencies.
• Collaborate with exclusive Food & Beverage provider and review BEO summary to ensure logistical operational needs are aligned.
• Maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution.
• Oversee the full client experience lifecycle—from sales turnover through post-event wrap-up and return to sales.
• Apply hospitality-driven planning principles and service standards to ensure seamless execution and elevated client experiences. 

Event Operations & Execution

• Prepare and distribute event documentation—including resumes, work orders, and diagrams—at least 14 days prior to the first contracted date.
• Oversee coordination of all venue services and approved event contract partners.
• Maintain a strong onsite presence to ensure smooth communications, event execution, safety compliance, and stakeholder satisfaction.
• Conduct pre, during and post-event walkthroughs with clients, MBCC staff, and contract partners to ensure the MBCC/ Campus is event-ready, meets safety and quality standards, and is returned in its original condition.
• Proactively identify and resolve operational challenges by collaborating with internal teams to develop effective, client-focused solutions.

Technology & Data Management

• Leverage Momentus (Ungerboeck) for event planning, communication, and documentation.
• Utilize the Corrigo platform for preventive maintenance and event-related work order requests.
• Collaborate with the Technical Operations Manager, and if need be IATSE, to estimate labor costs and coordinate AV/rigging service deposits.
• Prepare and distribute daily event reports to internal & external stakeholders prior to the next start time, so all parties are better prepared to support the event.
• Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint), Adobe Acrobat, and AutoCAD to support planning, reporting, and documentation workflows.
• Engage with data to support collection, analysis, and informed decision-making using tools such as Momentus, Coupa, Corrigo, AI, and IoT technologies.

Financial Oversight

• Manage Momentus/NetSuite to submit and track event work orders.
• Generate, provide & collect event estimate for MBCC event related charges to the client 30 days prior to first contracted date.
• Ensure all Event Work Orders and Change Orders are accurate and billable charges are submitted to the Finance Department for event settlement within 3 days of last contracted date.
• Inform the client and document any event related changes in charges outlined on the estimate for transparency and to prevent settlement disputes.
• Support revenue forecasting across event-related services.
• Ensure compliance with internal procurement and financial policie

Guest Experience & Service Excellence 

• Deliver white-glove service to clients, exhibitors and attendees from pre-event planning through post-event wrap-up, ensuring a seamless and elevated experience at every stage.
• Listen, gather details and respond to client, exhibitor, and attendee issues promptly to ensure timely and satisfactory resolution.
• Collaborate with MBCC Public Safety, and the first responder community to develop and communicate emergency preparedness, event threat assessments, and risk mitigation protocols.
• Maintain an understanding of culinary offerings and banquet service standards to align with client expectations.
• Champion MBCC sustainability initiatives and actively promote green event practices.
• Ensure completion of post-event debriefs to include client surveys, and follow-up to support continuous improvement and client satisfaction.

Leadership & Team Coordination 

• Lead internal and external meetings—from pre-event planning through post-event debriefs, including weekly production meetings—to ensure alignment, operational readiness, and continuous improvement in support of excellence in customer service and venue management.
• Support the development and mentorship of the Event Coordinator through active coaching and knowledge sharing.
• Collaborate and actively participate in MBCC exclusive Food & Beverage provider meetings to ensure seamless coordination and execution of service delivery. 

Additional Duties 

• Perform other event-related responsibilities as assigned to ensure successful planning, execution, and client satisfaction.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty with excellence. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field preferred.
• Minimum of 3-5 years of experience in event or convention services, hospitality, or related industry.
• Experience in or with convention centers, hotels with meeting or ballroom space, or multi-use venues is essential, along with a strong understanding of hospitality-driven event operations, service standards, and client service models.

SKILLS AND ABILITIES:

• Strong interpersonal, organizational, and time management skills.
• Excellent communication skills, including verbal, written, and presentation delivery.
• Ability to multitask and thrive in a fast-paced, deadline-driven environment.
• Demonstrated customer service expertise with proven conflict resolution abilities.
• Financial proficiency in forecasting, billing reconciliation, and budget tracking.
• Familiarity with event services and banquet standards, venue management and culinary terminology, and room setup configurations.
• Collaborative team player with the ability to coordinate across departments and contract partners.
• Working knowledge of union labor environments.
• Sales minded approach with a customer service mindset with the ability to identify upsell opportunities and recommend value-added services that enhance the client experience while supporting revenue goals and budget alignment.
• Bilingual (English/Spanish) highly desirable.

TECHNOLOGY SKILLS:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint).
• Knowledgeable Momentus (Ungerboeck), AutoCAD, and database management tools.
• Experienced with Corrigo or similar work order/maintenance management systems (e.g., HOTSOS, UpKeep).
• Familiar with Coupa or compatible procurement platforms (e.g., SAP Ariba, Oracle Procurement Cloud, Jaggaer, Basware, Tipalti).

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certified Meeting Professional (CMP) is preferred.
• Certified Special Events Professional (CSEP) is a plus.
• Project Management Professional (PMP) or similar project management certifications preferred.
• OSHA 10 Certification is a plus
• Other relevant certifications and continuing education in sustainability, revenue management, digital event strategy, or venue and exhibition management are also highly valued.

PHYSICAL DEMANDS:

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Event Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Event Manager Job.
• While performing the responsibilities of the Event Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

• While performing the responsibilities of the Event Manager, these work environment characteristics are representative of the environment the Event Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Event Manager Job.
• Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.

WORK SCHEDULE:

The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, a project and/or events. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

DRESS CODE:

To reflect the professionalism and high standards expected by our guests, clients, and community, all employees particularly those in leadership and guest-facing roles are expected to maintain a polished, business-appropriate appearance. This includes neat, professional attire suited to the nature of the position, along with consistent grooming and hygiene. Event Services Managers should present themselves in a manner that reinforces their leadership role and upholds the image of the venue at all times.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.