Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Manager supervises and coordinates the set-up, operations, janitorial and event-specific equipment for the Plaza Theatre. The Operations Manager will oversee all building changeovers, event setups and post-event reset while providing highly responsible staff assistance. Responsible for hiring, training and supervising event operations crew. Ensures an effective and cost-efficient program by controlling the Operations budget, and performs related day-to-day responsibilities as required.

This role pays an annual salary of $70,000-$80,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 1, 2025.

• Assume management responsibility for all services and activities involved in the maintenance and operations of Plaza Theatre including event set-up and tear down, building changeovers and oversight of janitorial services.
• Coordinate with the City of Palm Springs, all capital and maintenance projects
• Plan, direct, coordinate, and review the work of part-time operations staff; assign work activities and annual projects.
• Monitor part-time event staff hours; allocate hours to each event worked; approve time worked at the end of each pay period.
• Assist venue Technical Director set-up of events; coordinate building set up coordinate facility arrangements with concessionaires and/or vendors; manage all event-specific equipment.
• Order supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Preform daily walkthroughs of the facility to ensure safety and cleanliness
• Attend production meetings at previously scheduled times to go over event details, promotions, and specific event assignments.
• Ensure that the client needs are met in a professional and courteous manner.
• Coordinate with third party vendors and contractors; schedule services; monitor the work of contractors
• Assist with department budget maintenance; track and monitor building supplies track and monitor cleaning supplies.
• Assist with the maintenance of all building equipment
• Responsible for Health & Safety compliance.
• Plans for and prepares facilities for events including chairs, stages, tables, and other equipment as assigned.
• Prepares and maintains audio/visual equipment including projectors, microphones, sound and lighting consoles, line array/speakers and other equipment as assigned.
• Comply with safety regulations and maintain clean and orderly work areas. 
• Respond to visual and audible alarms from building automation and life safety systems.
• Ensure all equipment is maintained according to factory specifications and maintain accurate records to that fact. 
• Remain flexible and adjust to situations as they occur while maintaining an effective working relationship with clients, employees, patrons and others encountered during employment.
• Assist in overseeing activities of construction projects, vendors, FF&E purchases, and subcontractors. 
• Perform highly diversified duties to maintain and repair onsite equipment. 
• Detect faulty operations, defective material, and report those and any unusual situations to proper supervision. 
• Keep records of Safety Data Sheets. 
• Understand and implement ADA compliance as needed.
• Operate equipment including forklifts, scissor lifts, pallet jacks, and miscellaneous hand and power tools. 
• Work extended and/or irregular hours including nights, weekends and holidays, as needed
• Must be able to work in a team environment cooperatively and leading others
• Work effectively under pressure and/or stringent work and event schedules and produce accurate results
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Must always exhibit excellent customer service and management leadership demeanor and actions.
• Other duties as assigned.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Minimum of Associates’ Degree preferred; Bachelor’s Degree is highly preferred.
• Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a stadium, arena, convention center or public assembly facility with knowledge of stadium setup and housekeeping.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi-tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills
• Possess valid driver’s license or have the ability to acquire
• Possess valid forklift certification or have the willingness to acquire
• Working knowledge and ability with AutoCAD, Excel, and other Microsoft products.
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.