Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Manager reports directly to the Director of Operations. The Operations Manager will direct, supervise, and schedule aspects of operations including operations crew and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

This role pays an annual salary of $68,000-$72,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 10, 2025.

Essential Duties & Responsibilities:

• Oversee operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
• Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations.
• Oversee housekeeping contractor in all phases, including scheduling, detail projects, etc.
• Assist Director of Operations with facility maintenance program (CMMS).
• Manage subordinate supervisors who oversee employees on the changeover team.
• Develop and maintain working relationships with all departments, clients, employees, and guests.
• Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility.
• Oversee hiring, scheduling, payroll and training for all changeover employees.
• Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion.
• Act as liaison between clients and facility contractors as needed.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Oversee materials and inventory management.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Other duties as assigned.

Required Experience & Qualifications:

• Bachelor’s degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
• Minimum of 3 years’ experience managing and training a team.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
• Highly trained in conflict management and business negotiation processes.
• Strong budget development and oversight skills.
• Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc.
• Ability to create and manage a collaborative and diverse workforce.
• Strong verbal and written communication skills, with an expert ability to present and
• communicate new ideas and concepts.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to work non-traditional hours including nights, weekends, and holidays.
• Be licensed and insured to operate a motor vehicle in the United States.

Preferred Qualifications

• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines and/or Zamboni.
• Possess a demonstrated knowledge of ice making and maintaining principles.
• Ability to read and comprehend blueprints, drawings, and other related materials.

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Working from various heights.
• Extensive time spent with moderate to loud noises.
• Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.