Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position is for a part-time Event Staff (Usher, Ticket Scanner & Door Guard) for events at the Federal Way Performing Arts and Event Center. Hours vary and are driven by the event schedule. Most events happen during evening hours and on weekends. We are looking for someone to join our team of Event Staff, take charge and show up for every shift with a great attitude to create the best show every time!  Be the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons.

This role pays an hourly rate of $18.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 14, 2025.

• Must be available for at least ½ of all events occurring within each month
• Experience in customer service
• Ability to manage high stress situations
• Able to be on feet for long periods of time
• Able to work a variety of events including children’s shows, theatre  performances, and loud concerts
• Must have a pleasant and outgoing personality
• Must be friendly, courteous and polite with a positive attitude

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area.
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff.
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Perform other duties as assigned

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.