Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

• Oversee smooth operation of theatre events including pre-show, during show, and post-show.
• Provide excellent guest service and handle any issues, complaints, or concerns that arise.
• Supervise and assist all volunteers and front-of-house staff.
• Ensure all policies and procedures, including safety and security, are adhered to.
• Conduct walk of all front-of-house and back-of-house areas in the theatre to ensure readiness to open to the public, including presentation, cleanliness, signage in place, removal of any safety hazards, etc.
• Coordinate with the Box Office manager on any specific seating or ADA accessibility needs.
• Conduct pre-show and post-show briefing with volunteers and front-of-house staff to inform on event logistics and information and take note of any items that need to be addressed or adjusted for future.
• Oversee and assist security screening, ticket-taking, wayfinding, and all other guest assistance
• Assist volunteers and front-of-house staff with escalated guest concerns and complaints.
• Ensure successful logging and storing of lost & found items, and assist returning found items to the appropriate owners.
• Help guests with any ADA assistance needed, ensure volunteers, staff, and theatre elements are always ADA-compliant and safe.
• Ensure volunteers and staff have all equipment and supplies needed, including radios, flashlights, and more. Monitor inventory and request more items to be ordered when needed.
• Assist volunteers, staff, and guests in the event of an emergency situation, such as medical emergencies, evacuations, and more.
• Contribute to team efforts, foster a culture of collaboration, support, and mutual respect within the workplace.
• Other duties as required/requested.

• 3-5 years’ supervisory or leadership experience.
• Experience in hospitality/theatre/live entertainment a plus.
• Excellent oral and written communication. Bi-lingual a plus
• Friendly, professional attitude with the ability to be proactive and resourceful.
• Guest-service focused, able to kindly and confidently assist guest.
• Outstanding organizational, time-management, and multi-tasking skills.
• Intermediate to advanced computer skills, including Outlook, Word, PowerPoint, and Excel.
• Ability to work in fast-paced environment and work under pressure.
• Flexible team player that maintains cooperative working relationships with company and business contacts.
• Must work well under the pressure of deadlines.
• Willingness to work evenings, weekends, holidays, as required by the events or business needs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.