Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Food & Beverage primary purpose is to ensure all Food and Beverage operations are coordinated to exceed client expectations while achieving the location's revenue and profit objectives. The benchmarks for a successful F&B Director are: growth in client satisfaction, food and beverage revenues; reduction in team member attrition; the maintenance of all quality standards for service,production, cleanliness, and safety; employee relations and staff development; all measured by growth in Net Revenues from Operationin Net Revenues from Operations beverage revenues; reduction in team member attrition; the maintenance of all quality standards for service production, cleanliness, and safety; employee relations and staff development; all measured by growth in Net Revenues from Operations. Also responsible for the direction, development, and training of all service personnel to maintain a high level of service as well as ensure that the location adheres to the standards that have been set forth by OVG.

START DATE FOR THIS POSITION WILL BE ON OR AFTER JULY 1, 2026

This role pays an annual salary of $85,000-$95,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until August 14, 2026.

• Maintain exceptional client relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
• Develop aggressive Food & Beverage sales, marketing, and net revenue plans and direct successful implementation, following established OVG budgeting and revenue guidelines.
• Ensure all expense control systems are in place with close monitoring of all department expenses, including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Works closely with Executive Chef, AGM, Director of Sales & Catering, and Marketing to provide direction and input on all matters relating to F&B operations for their specific areas.
• Recruit, select, and develop a qualified staff of Service Excellence Employees to understand the relationships between value, client service, and satisfaction and client retention.
• Develop employees for career advancement using performance review systems, cross-training, and developmental planning.
• Hire quality employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for club employees in conjunction with labor laws. Ensure appropriate onboarding takes place.
• Create an excellent work environment, centered upon teamwork and mutual respect.
• Implement and effectively execute specific training programs timely and consistently to ensure guests are being provided with quality service and products.
• Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate for both the Employee Partners and the supervisor. Ensure employees are adhering to mandated policies and procedures as outlined in the Time Management Policy.
• Attend and lead as required all Department Head staff meetings and Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed.
• Perform a line-up twice daily going over the events of the day and menu items.
• Ensure service recovery programs are in place, staff is properly trained to execute them, and they are properly utilized as set forth by management.
• Adhere to all the various company and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Attend all Department Head, Food and Beverage, Private Events, and General Staff meetings.
• Continuously improve guest satisfaction through programming, pricing, promotions, and compliance with company standards of operations and training.
• Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.
• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
• In addition, maintain the required  Standards of Operations by helping the F&B Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.
• Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• 5-7+ years in management or a related field in Food & Beverage Industry.
• Bachelor's degree preferred.
• Food Handler's Certificate, Alcohol Safety,
• Responsible for multi-million-dollar businesses. 
• Previous experience dealing with highly confidential material (i.e., member/employee data).
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good
• communication skills, ability to be a strong leader.
• Professional indoor office/convention centre environment.
• lifting/carrying/pushing/pulling heavy objects as needed.
• Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.