Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Premium Sales & Services plays a key role in providing best-in-class service to the premium seating members at Vanderbilt University Athletics. This role is a hybrid sales and service role that requires a proactive problem solver with a strong work ethic, good attitude, and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends.

This role pays an annual salary of $95,000-$105,000 and is bonus eligible.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 27, 2026

• Serve as primary contact for premium member accounts for Vanderbilt Athletics.
• Responsible for developing and maintaining strong relationships with premium clients through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
• Provide knowledge and assist premium members with maximizing their accounts.
• Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
• Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
• Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
• Attends all events to further enhance and develop relationships with premium members.
• Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
• Participate in the planning and implementation of premium and corporate partner events.
• Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to the operations’ leadership and other venue staff according to event space rate sheets and minimum food & beverage sales guarantees.
• Maintain accurate records for all Catering sales activities in conjunction. 
• Communicate daily with Director of Premium, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations
• Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.) with daily or weekly lead tracking.
• Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed. 
• Lead catering sales meetings as well as other operational / venue meetings as required.
• Assist in the planning and coordination of catered events as directed. 
• Serves as primary group and event contact once the contract is signed; approves any inventory or other changes and responds to questions or concerns in a timely manner. 
• Assists with oversight of accounts receivable in conjunction with assigned events. 
• All other duties as assigned

• Bachelor's degree or the equivalent training & experience preferred.
• 5-7+ years of related hospitality sales experience (preferably catering sales), with verifiable sales success. 
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development. 
• Ability to work independently both on and off venue property with little supervision or oversight. 
• Able to manage multiple projects simultaneously in a fast-paced environment
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email). 
• Ability to adhere to a high standard of business etiquette and professional verbal and written communication. 
• Ability to consistently represent the company in a professional, positive, and knowledgeable manner. 
• Ability to adhere to the highest standard of confidentiality and discretion. 
• Demonstrated ability to produce detail-oriented, accurate work. 
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure an outcome. 
• Proven ability to make solid, appropriate, and independent decisions. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.