Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

• Partner with the General Manager to translate strategic priorities into executable operational plans.
• Support the development and implementation of annual business plans, operational priorities, and performance objectives.
• Drive organizational alignment across all business departments to ensure consistent execution of operational goals.
• Identify operational risks and opportunities and implement continuous improvement initiatives.
• Oversee the day-to-day business operations of the venue, including sales, marketing, guest services, administration, event operations, food and beverage coordination, and facility support.
• Develop, implement, and maintain standard operating procedures (SOPs) across business functions.
• Implement performance reporting and key operational metrics to support informed decision-making.
• Lead cross-functional planning for concerts, sporting events, conferences, community events, and other special events.
• Support procurement processes, vendor relationships, and contract administration.
• Provide operational leadership during major events and ensure seamless execution across departments.
• Work collaboratively with promoters, tenants, event organizers, municipal partners, and third-party contractors to deliver successful events.
• Lead pre-event planning, event execution, and post-event evaluations to identify opportunities for improvement.
• Drive continuous improvement in customer service, operational efficiency, and overall guest experience.
• Support recruitment, onboarding, training, and development of staff.
• Provide leadership, coaching, and performance management for direct reports.
• Foster a collaborative, accountable, and service-focused workplace culture.
• Support human resources initiatives including workforce planning, performance management, and policy compliance.
• Maintain strong relationships with community partners, event promoters, tenants, vendors, and internal stakeholders.
• Ensure compliance with applicable legislation, corporate policies, contractual obligations, and health and safety requirements.
• Identify and manage operational risks related to staffing, safety, security, and event delivery.
• Collaborate with emergency services, security providers, and facility partners on emergency preparedness and response planning.
• Perform other related duties as assigned by the General Manager.

• Bachelor's degree in Business Administration, Sport Management, Hospitality Management, or a related field; equivalent experience will be considered.
• Minimum of 5–7 years of progressive leadership experience in venue management, live entertainment, hospitality, sports, or event operations.
• Demonstrated success leading cross-functional teams in a complex, customer-focused operating environment.
• Strong financial acumen with experience working within operating budgets, contracts, purchasing, and vendor relationships.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Ability to balance strategic planning with hands-on operational leadership.
• Experience working with municipalities, public facilities, or multi-use entertainment venues is considered an asset.
• Ability to work evenings, weekends, and holidays as required to support event operations.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.