Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Club Concierge plays an essential role in delivering the personalized hospitality and welcoming culture that define the Club experience. As a key member of the Member Experience team, this position serves as a central point of contact for members and guests—ensuring every interaction reflects the Club’s standards of warmth, professionalism, and attention to detail. The Club Concierge is responsible for creating memorable first impressions through Warm Welcomes and Fond Farewells, coordinating reservations and requests, and proactively identifying opportunities to create Magic Moments for members before, during, and after each visit. This role supports member engagement initiatives, promotes club programming, and helps foster meaningful relationships that strengthen the Club community. The Club Concierge works closely with the Member Experience team to ensure seamless communication, thoughtful service, and consistent delivery of an exceptional member experience. 

This role pays an hourly rate of $15.00 - $18.00.

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 31, 2026.

Member Hospitality & Concierge Services 

• Provide a warm, professional welcome to all members and guests upon arrival and ensure a thoughtful farewell at departure. 
• Guide members and guests throughout the club and assist with reservations, inquiries, and service requests. 
• Serve as a knowledgeable resource on club services, amenities, dining offerings, and upcoming events. 
• Handle concierge-style requests and ensure all member needs are followed through from start to finish. 
• Maintain a polished and organized front-of-house environment, including lobby and reception areas. 

Member Communications & Support 

• Serve as a key communication point for member inquiries via phone, email, and in-person interactions. 
• Assist members with reservations for dining, club events, and programming. 
• Ensure member preferences and important notes are captured and communicated appropriately to internal teams. 

Programming Promotion & Engagement 

• Actively promote club events, programming, and member experiences during member interactions. 
• Encourage participation in club activities and ensure members are aware of upcoming opportunities to engage with the community. 
• Support the execution of member programming through event check-in, guest assistance, and hospitality. 

Member Engagement Initiatives 

• Build positive relationships with members and guests through attentive service and thoughtful interactions. 
• Support Member Experience initiatives such as birthday recognition campaigns, signature event invitations, and reservation follow-up. 
• Assist with outbound calls and communications that strengthen member engagement and awareness of club offerings. 

New Member Onboarding 

• Help create a welcoming and connected experience for new members through name recognition and personal introductions. 
• Support onboarding initiatives and ensure new members feel recognized and valued from their first visit. 

Administrative Duties 

• Update member accounts as needed, including contact information, household members, and communication preferences. 
• Process changes in membership level (upgrades, downgrades, and transfers) accurately and in a timely manner, following Club procedures. 
• Track and follow up on outstanding membership paperwork, such as affiliate forms, so member access is activated correctly. 
• Maintain accurate member records and notes in the Club's membership system, and keep member information confidential. 
• Prepare and maintain daily arrival lists, reservation reports, and event RSVP and guest lists. 
• Issue and replace membership credentials, cards, and access as directed. 
• Receive and log member mail, packages, and lost-and-found items, and follow through to return them. 
• Escalate billing questions, account concerns, and policy exceptions to the appropriate manager. 
• Support the Member Experience team with reporting, data entry, and other administrative tasks as assigned. 

Membership Sales Support 

• Identify guests who may be a good fit for membership and connect them with the membership team. 
• Keep membership materials (brochures, applications, and event information) fully stocked and organized at the concierge desk. 
• Maintain a working understanding of membership levels, dues, and billing, and of the sales process, to support the membership team and answer basic questions. 
• Log guest interest and share leads and follow-up notes with the membership team promptly. 
• Offer tours and introductions to prospective members when appropriate. 

Creative & Marketing Requests 

• Create signage, table tents, menus, and event collateral for the Club, proficient in Canva or similar design tools. 
• Follow Club and brand standards for fonts, colors, and logos, and check all materials for accuracy before they are printed or posted. 
• Process creative requests from the Member Experience team, and keep current signage and displays refreshed or removed. 
• Maintain an organized library of templates and finished designs for reuse. 

Operational Standards 

• Maintain a professional appearance and uphold the Club’s service standards at all times. 
• Participate in daily team lineups and ongoing service training. 
• Follow all company, club, and departmental policies and procedures. 
• Demonstrate flexibility and teamwork to support evolving member and operational needs. 
• Utilize service recovery procedures when needed and communicate concerns to leadership promptly. 

• 1+ years of hospitality, concierge, front desk, or guest services experience preferred. 
• Service-oriented mindset with a genuine passion for hospitality and member engagement. 
• Exceptional interpersonal skills with the ability to build relationships quickly and naturally. 
• Strong communication skills across phone, written, and in-person interactions. 
• Ability to manage multiple tasks while maintaining attention to detail. 
• Professional phone presence and strong listening skills. 
• Comfortable working with Microsoft Office (Word, Outlook, Excel) and adaptable to new technologies, including membership/CRM software. 
• Proficiency in Canva or similar design tools. 
• Positive, collaborative attitude with a willingness to support team initiatives. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.