Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Box Office Supervisor assists with box office operations while providing guidance and supervision to ticket seller staff. This role ensures smooth day-of-event ticketing processes, supports team members, and delivers excellent customer service to all guests. The position requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment. This position is based on-site at the Regions Arena and requires working in both indoor and outdoor environments, including mechanical rooms, rooftops, and other operational areas of the facility. The ability to work evenings, weekends, holidays, and extended hours is required to support events and operational needs. This role requires regular attendance and a professional presence.

This role pays an hourly rate of $19.00 - $21.00.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 12, 2027.

• Supervises ticket seller staff on event days; assists with ticketing setup, customer service questions, and technology issues.
• Works with the Box Office Manager on event day setup, which includes scanner and pedestal setup, pre-event briefings, and ticket seller staff deployment.
• Utilizes the ticketing system to process ticket sales and troubleshoot customer issues and provide staff support.
• Ensure the ticket seller staff is implementing and following all box office policies and procedures.
• Provide ticket sales and customer service support during all box office operating hours, including both event and non-event days, as scheduled.
• Other duties and responsibilities as assigned.

• High school diploma or GED.
• 2-3 years of experience supervising customer service staff.
• Previous experience with ticketing systems. 
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office applications such as Outlook, Excel, and Word.
• Strong problem-solving skills.
• Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance, and behavior.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.