Undersupervision of Manager of Ticket Operations and Box Office Supervisor, responsible for ticket sales and customer service for all
ticketed events at the PPL Center

Duties & Responsibilities:

• Handle all aspects of taking and processing incoming ticket sales orders from customers at the window and phone sales.
• Answer the Box Office phone line to help customers with questions and ticket purchases.
• Check Box Office voicemail messages.
• Help maintain ticketing database in an accurate and reliable manner.
• Smile, greet customers, and answer questions about the PPL Center and ticket operations for it.
• Assist managers in requested tasks including but not limited to light filing, cleaning, and organizing

Skills & Qualifications:

• Have excellent customer service skills with a willing and pleasant attitude.
• Strong communication skills with particular attention to detail is a must.
• Must be able to work a flexible schedule, including evenings and weekends.
• Experience with handling cash, debit and credit cards.
• Proficient computer skills including working on windows based computers and the internet.
• Ability to work independently when needed, but still be a part of the overall team atmosphere helping co-workers and managers as required.
• Ability to handle customer concerns/questions/comments in a timely and positive manner.
• Ability to work under pressure.
• Box Office experience not necessary, but a plus.

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.